The terms that govern every Claritas service agreement and your use of this website.
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01
The agreement
These terms apply to all cleaning services provided by Claritas Facility Care ("Claritas", "we") and to your use of this website. A signed service proposal, together with these terms, forms the full agreement between us. If a signed proposal conflicts with these terms, the proposal prevails.
02
Scope of services
Services are delivered as described in your written scope, produced after a documented walkthrough. The scope lists areas covered, task frequencies, products used and crew size. Changes to scope must be agreed in writing. One-off requests outside scope are quoted separately before work begins — we do not bill surprises.
03
Scheduling and access
You agree to provide safe access to the premises at the scheduled times, including keys, codes or badges as needed. Missed visits caused by denied access are billable at the standard rate. Either party may reschedule a visit with at least 24 hours' notice at no charge.
04
Fees and payment
Fees are set out in your proposal and invoiced monthly in arrears, payable within 30 days. Rates are fixed for the initial term; any adjustment thereafter requires 60 days' written notice. Late payments accrue interest at 1.5% per month. Work may be suspended on accounts more than 60 days overdue, after written warning.
05
Quality guarantee
Every program includes monthly scored audits against the agreed checklist. If an audit falls below the agreed threshold, we perform a corrective visit at no charge within five business days. Complaints reported within 24 hours of a visit are re-serviced free of charge.
06
Insurance and liability
Claritas carries $5M general liability coverage and bonds all staff; certificates are available on request. We are responsible for damage directly caused by our crews, reported within 48 hours of the relevant visit. Our total liability under any engagement is capped at the fees paid in the preceding 12 months, except where the law does not permit such a cap.
07
Term and termination
The initial term is stated in your proposal (typically 12 months) and renews monthly thereafter. After the initial term, either party may terminate with 30 days' written notice. Either party may terminate immediately for material breach that remains uncured 14 days after written notice. On termination, site access materials are returned and access records destroyed within 30 days.
08
General
These terms are governed by the laws of the State of California, and disputes are subject to the courts of San Francisco County. If any clause is found unenforceable, the remainder stays in effect. Neither party is liable for delays caused by events beyond reasonable control.
Questions about these terms?
Email legal@claritas.co or contact your program manager. We're happy to walk through any clause before you sign.
